Support

Email andre@agoralabs.dev. A real person reads every message, usually within one business day. Tell us your phone model, the app version (at the bottom of Settings) and what you were doing when the problem happened.

Subscriptions

• Cancel: subscriptions are billed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions.
• Restore a purchase: on a new phone, open Haus, tap the PRO button to open the upgrade screen, then tap Restore purchases. Use the same Apple ID or Google account you subscribed with.
• Refunds: Apple and Google handle refunds under their own policies. Request one at reportaproblem.apple.com or from your Google Play order history.

Filming and exporting

• The export is taking long: keep Haus open and your phone plugged in. Long projects with many clips take longer on older phones.
• Not enough storage: rendering needs free space roughly twice the size of your clips. Free some space and export again.
• Camera or microphone not working: check that Haus has permission in your phone’s settings.